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Privacy Policy

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1. Introduction

Dana Assist S.L (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines the types of data we collect, how we use and safeguard it, users’ rights regarding their personal information, and how we comply with the GDPR and other relevant laws.

2. Information We Collect

We collect various types of information to enhance user experience and ensure effective service:

  • Personal Information: Includes name, email address, phone number, and location, which you may provide during account creation or for support.
  • Medical and Health Data: Includes health data such as medical history, symptoms, treatment protocols, and medications, entered by users or generated within the app.
  • Device and Usage Information: Includes data like IP address, operating system, device model, and app usage statistics, helping us improve functionality and user experience.

3. How We Use Information

We use collected information to:

  • Provide, maintain, and enhance our services.
  • Ensure accurate medical and health data processing.
  • Deliver personalized content and recommendations.
  • Communicate with users about updates, features, and support.
  • Comply with legal obligations, protect rights, and prevent fraud.

4. Data Sharing and Disclosure

We do not share personal data with third parties unless required for service provision or by law:

  • Service Providers: Limited data may be shared with partners supporting app functions, data analysis, or customer support. All partners comply with GDPR and data protection standards.
  • Legal Obligations: We may disclose information as required by law or for legal proceedings.

5. Data Security

We prioritize data security, implementing measures such as:

  • Encryption: Sensitive data, including health information, is encrypted both in transit and at rest.
  • Access Controls: Data access is restricted to authorized personnel.
  • Authentication: Secure authentication is required to access certain features.

6. Data Retention

We retain data only as necessary to fulfill the purposes described in this policy. Users can request data deletion, and we will promptly delete personal data unless required for legal or administrative purposes.

7. User Rights

Under GDPR, users have the following rights:

  • Access: Users may request access to their personal data.
  • Correction: Users may correct inaccuracies.
  • Deletion: Users may request data deletion at any time.
  • Portability: Users may request an electronic copy of their data.
  • Right to Object: Users may object to data processing under certain conditions.

8. Children’s Privacy

Our app is not intended for use by individuals under 18. We do not knowingly collect data from children without verified parental consent.

9. Embedded Content and Third-Party Services

Our website and app may include embedded content (e.g., YouTube videos, social media feeds), which may collect data if users engage with these services. Third-party providers such as Facebook, Twitter, and YouTube have their own privacy policies. Please refer to their respective policies for details.

10. Cookies

We use cookies to improve user experience, retain preferences, and provide anonymized tracking data through services like Google Analytics. Users can manage or disable cookies through browser settings. Essential cookies for functionality include:

  • cfduid: For Cloudflare security.
  • PHPSESSID: For unique session identification.

11. Data Access by Third Parties

Data access is limited to Dana Assist staff and authorized third parties, such as support providers, under GDPR-compliant agreements.

12. Security Measures

We use SSL/HTTPS protocols throughout our site and app to protect user data during transmission. In the event of a data breach, affected users will be notified promptly, and necessary measures will be taken to secure our systems.

13. User Data Rights Under GDPR

European Union residents have rights under GDPR to access, correct, and delete their data. For full GDPR compliance details, please refer to the EU GDPR Information Portal.

14. Third-Party Websites

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these sites.

15. Data Disclosure for Legal Purposes

We may disclose user data when legally obligated or in response to a request by law enforcement or government agencies. We may notify users of such disclosures when appropriate.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Email: policy@dana-assist.com
Address: Dana Assist S.L, Calle Violoncellista Vicente Perelló 1, Bloque 3, portal 2, planta 2, piso 145, Alicante, Spain
Phone: +34 655 070 836

Dana Assist © 2024. All rights reserved.